One of my favorite activities, whether by myself or with one of my teams, is to make a gratitude list. After all, research proves that gratitude is a key element of happiness, so what better way to get in a good mood or get your...
"Oh no! Look who's drunk again at the office Christmas party and totally making an ass out of himself!" We've all heard this before. Or been the subject of it. On the eve of my annual holiday parties at Likeable Local and Likeable Media, I got...
Last month, Jeff Haden published an article in Inc Magazine discussing some simple, yet effective tips for being a genuinely likeable person. In the piece, Jeff provides eleven behavioral insights that will help to make you a more affable person in and out of the...
In honor of Valentine's Day on LinkedIn, I thought I'd share a love story - between a man, and his job: I was enjoying the game for two reasons. First, it was darn good hockey. Second, my beloved Bruins were skating their archrival, the Montreal Canadiens,...
“I just don’t get him,” I muttered to myself after hanging up the phone. I had just finished a phone call with the senior person at a company that was an important business partner of ours, and I felt frustrated, angry, and confused. We had...
As an entrepreneur, your personal brand online can have a major impact on the success of your business - for better or worse. Even if there currently isn’t any negative content about you online, the sad truth is that this can change at any moment....
Frustrated, annoyed, and nearly ready to give up. That was how I felt as I wandered around during the happy hour at the end of the Founders start-up event. I had attended in part to learn, and I had indeed learned a lot at the sessions...
Admittedly, it’s not easy to hug your haters – those who share legitimate complaints or go as far as spewing negativity and toxic comments in public forums. But customer service has become a spectator sport, and business owners need to understand the game in order...
“Crying is for losers,” Jamaal teased. Sixth grade was a tough school year for me. As a member of what the bullies called the nerd herd, I often was teased for being unpopular or for being overweight. In this particular incident, I was being socially...
Embrace the fear of “no.” Then ask for the “yes.” “So, Dave,” said the frustrated young woman who had been working harder than anyone else on the sales floor and thought she’d been doing everything right. “Why am I not seeing more success in sales?” Haley was...