“I just don’t get him,” I muttered to myself after hanging up the phone. I had just finished a phone call with the senior person at a company that was an important business partner of ours, and I felt frustrated, angry, and confused. We had...
As an entrepreneur, your personal brand online can have a major impact on the success of your business - for better or worse. Even if there currently isn’t any negative content about you online, the sad truth is that this can change at any moment....
Frustrated, annoyed, and nearly ready to give up. That was how I felt as I wandered around during the happy hour at the end of the Founders start-up event. I had attended in part to learn, and I had indeed learned a lot at the sessions...
Admittedly, it’s not easy to hug your haters – those who share legitimate complaints or go as far as spewing negativity and toxic comments in public forums. But customer service has become a spectator sport, and business owners need to understand the game in order...
“Crying is for losers,” Jamaal teased. Sixth grade was a tough school year for me. As a member of what the bullies called the nerd herd, I often was teased for being unpopular or for being overweight. In this particular incident, I was being socially...
Embrace the fear of “no.” Then ask for the “yes.” “So, Dave,” said the frustrated young woman who had been working harder than anyone else on the sales floor and thought she’d been doing everything right. “Why am I not seeing more success in sales?” Haley was...
“Why do we keep missing our goals?” Ben asked my eight-person entrepreneurs group. “Because we’ve been missing one key ingredient. That all changes, right now.” For the previous year, our group, which meets monthly, had been working on goal achievement. Eight driven successful entrepreneurs were determined...
“Why the hell am I so nervous?” I wondered. It was moments before I would get up to speak to an audience of three thousand people in Mexico City at an entrepreneurship conference. But despite the many people who would be hanging on my every word,...
“Why am I always so negative?” Andy wondered aloud to me. I was coaching Andy for a presentation to our Entrepreneurs’ Organization forum, and he was very upset. Andy is a fantastic real estate entrepreneur, a great father, and one of my closest friends. But he...
After launching The Art of People: 11 Simple People Skills That Will Get You Everything You Want yesterday, I hope I know a thing or two about people skills. But we can certainly always learn more! I find it always helps to try and gather as many perspectives on a...