"Please, Sarah, you've got to be friendlier on the phones!" As soon as I said it, several years ago to one of my employees, I felt horrible. It wasn't so much that I had said it- it was how I said it, in front of other...
I sat in traffic in Boston, Massachusetts one cold fall morning 16 years ago, cursing myself, cursing the cars around me, and cursing the world. I had prepared so much for the job interview at the prestigious firm I was driving to – done research,...
I recently picked up a friend at the airport, and he enthusiastically told me, "I just met the nicest woman on the planet on my plane!" "Awesome", I responded. "What was her name?" "You know, I'm not sure," he told me. "Ok, then," I continued. "What did she...
We tend to either glorify or oversimplify the life of the entrepreneur. We've all heard the stories of entrepreneurs slaving away in their basements, garages or dorm rooms until they hit the jackpot and build their fortunes. But for many entrepreneurs, it's more of a...
He comes in many shapes and sizes, but we've all seen him. He's terrifying, sneaking up on us when we least expect it. His methods of disruption and fear have gotten more varied as technology has progressed- 20 years ago, he would just call us...
A year ago today I was upset over not being able to run in New York City Marathon after training for months. A year ago today I was annoyed to be out of power in my home. But those annoyances paled in comparison to what...
Thanks to the internet and social media, this is perhaps the easiest time in history to become an entrepreneur. And yet, with so much competition and so little barrier to entry, it's perhaps at once the toughest time to become a successful entrepreneur. In order...
"Our intention creates our reality." — Wayne Dyer Fifteen lousy dollars. That's how much I earned my first night at my first job selling Crunch ’n Munch in the fall of 1996. A 19-year-old college student at Boston University, I was a huge baseball fan, so I...
“But Daddy,” my 10-year-old daughter Charlotte said to me. “Wal-Mart, Target and Amazon give you better deals! Shouldn’t we shop there for holiday presents?” My daughter and I were discussing where to go to get holiday presents this year, and she had definitely made a good...
This post is part of a series in which Influencers describe the books that changed them.Follow the channel to see the full list. .I'll never forget the hot summer night sixteen years ago when I sold Adam a life insurance policy. A 21-year old recent college...